Windows Photos: “It looks like we don’t support this file format.”

The first thing you need to check is if other photo viewers can actually open the file. For example try the ‘old’ Windows Photo Viewer or a third party photo viewer. If those fail to open the photo as well, the file may be corrupt.

Anda sedang menonton: File jpg tidak bisa dibuka di windows 10

If you are trying to open a RAW image (Canon CR2, Nikon NEF etc.) juga try the software from the camera manufacturer. It should support the latest versiomenjadi of the RAW files.


Mausai sure you are usingai latest version of the software that supports latest camera models.

If all fails to open the photo, you can try what software lisetelah JEPG-Repair Toolkit can do for you.

Windows Photos: It looks linanti we don’t support this file format

If the photos are the result of undelete, file recovery

A lot of rakyat that contact me with this issue are tryingi to open photos that menjadi recovered from a memory card for example, usingi software linanti Stellar Photo Recovery, Easeus or Recuva (etc.). In that case it is likely the photos have been incorrectly recovered. A photo can only be repaired if it actually contains paling of it’s original data. Rather than repairingai such photos it maktape more sense to try to recover them again.

My specialized recovery software was created typically for this type of scenario: JpegDigger:

JpegDigger is the result of many real-dunia cases that came to me via my photo repair service. I use it to solve problems that other software can’t on a daily basis. So even if you tried other tools, it’s worth giving it a try.

JpegDigger detects JPEG & RAW – NEF (Nikon), CR2 (Canon), ORF (Olympus), RW2 (Panasonic-Lumix), ARW (Sony) and DNG (from a Leica Q2) support. Note: Should work with all TIFF based RAW photo formats. Detects non-TIFF Canon CR3 and Fuji RAF.

The JpegDigger output format is JPEG. This meapejarakan a 6000×4000 CR2 file is recovered as a 6000×4000 JPEG. JpegDigger has the ability to skip corrupt filpita or include them and repair them to a tingkat where a photo viewer can open them. It tripita to reconstruct fragmented photos and allows for menginstruksikan reconstruction of your photos.


Manually selecting clusters to reconstruct a photo

If all photos on a memory card are corrupt

If all or virtually all photos on a memory card are corrupt (to a derajat wdi sini you can not open them) tdi sini is a chance that not the individual photos are corrupt but the file system. In case it is cadigunakan by file system corruption, the melepaskan is that the directory can still be found (so you see file nampita pengukur etc.) but pointers to the filtape are incorrect. Do not try to solve this using chkdsk!

Instead download JpegDigger and allow it to scan the memory card. Use override ide to have it ignore certain file system parameters. The example below shows corrupt photos on a USB drive with a corrupt file system which dulu all recovered intact. Slightly berbeda file system corruption can for example result in generic thumbnails which typically result in the infamous ‘It looks like we don’t support this file format’ message when you try to view an individobel photo in Windows Photos.

Your first instinct may be tryinew york to repair these obviously corrupt photos. But these were actually *recovered* intact from the memory card!

If individual photos are corrupt

‘It looks liusai we don’t support this file format’ is apa I panggilan a catch all error message. It meamenjadi there is ‘some’ problem that prevents Windows Photos from openingi the file. It does not tell us what is wrongai with it. It is not by definition that you can repair seperti a file.

To aid in repair and diagnostics of corrupt photos I made a tool calpengarahan JPEG-Repair. I use it on a daily pokok to repair photos that customers uploaded to my photo repair service.

Experience learpagi that this error indicatpita pengukur some problem in the photo file header. This problem however may be a single byte with an erroneous value but it can tambahan mean the entire header is corrupt. Even more severe is if corruption extends into actual image data, but even then not all is lost: As lonew york as some image data is present, partial repair is still possible.

Worst case scenario, and I see this quite often unfortunately, is when the photo is an ’empty file’. Apa I mean by that is, although the file may have a valid name and size etc., it’s contents only exists of zeros or a repeatingi byte pattern kemudian you open the file in a hex editor. When you attempt to repair kemudian a file usingi JPEG-Repair, it will show an entropy value of 0.00 bits/byte for the file.

This photo contaimenjadi only zeros and can not be repaired

JPEG header corruption

In my experience the easiest way to test this assumption and repair the file in one go, is by replacingi the entire header with the header from a known good file. This can be done using a hex editor, but my alat JPEG-Repair simplifipita this procedure. JPEG-Repair juga sbepergian the donor header from data is specific to the penyumbang photo or the reference file. For example, if you’d use a hex editor, the repair photo still embeds the thumbnail preview of the donor.

RAW photo header corruption

In this case the method is different. Header repair of RAW photos (CR2, NEF, ARW etc.) is rather difficult as each camera manufacturer taktape the TIFF format specification as a start point and kemudian modifies it. Unliusai with JPEG, often it’s not simply a matter of transplantinew york the header. I am not aware of any photo repair software that actually repairs RAW photos even though some claim they do without further explainingai what it is they do.

apa I am hinting at are tools liusai Stellar repair for Photo and Kernel Photo Repair. Rather than repairingi the RAW photo they try to extract a JPEG from it. In my tests these tools under performed: They either failed (Kernel) or often extract low resolution JPEGs.

Still, extrpergerakan of JPEG is in kebenaran often the maximum achievable when it some to corrupt RAW photos and very often it is mungkin to extract a high resolution JPEG. My tool JPEG-Repair’s extract alat allows you to do this, in batch, and ketika skippingi lower resolution JPEGs.

kerusakan extends beyond header into image data

The header of a photo is normally only a tiny portion of the file. If it gets corrupted it is not unlikely at least some of the image data is too. In sebagai caspita simply repairinew york or transplantinew york the header will not work or is not enough. In addition we need to get rid of the corruption in the image data too.

This type of repair can be done with JPEG-Repair although it can not be done in batch mode as it requirtape some pemandu intervention. In below example we see the header of a reference file made the photo visible. We now need to manually remove the corrupt data at the top of the picture. In below example it labels this corrupt data as ‘encrypted data’ as the photo in this example was partially encrypted by ransomware. But actually we don not care how the data became corrupted, we hanya need to get rid of it.

The same image after I removed the corrupt portion. By now addinew york ‘stuff bytes’ from the same position the bytpita pengukur menjadi removed from, we can shift the image back.

I have juga successfully applied this same method on RAW photos that menjadi affected by this ransomware, the wide ide spread STOP/DJVU family.


Whether a corrupt photo resultingai in the error message ‘It looks like we don’t support this file format’ can be repaired or not all comes dibawah to: melakukan the file still contain (part of) the original image data. JPEG-repair helps you determining that by showing you the entropy value and a byte histogram:


Healthy entropy and histogram


File filmemerintah with pattern(FF)


A zero fildisutradarai file

The first picture’s entropy shows what to expect for compressed data, which paling image data is. The byte histogram shows a more or less even distribution of byte valutape (0 – 255, or 0x00 – 0xFF). Second example is the entropy and byte histogram of a file fildisutradarai with an 0xFF (255) byte pattern. Only difference with the zero filled file (3rd example) is the byte histogram (hard to see, but peaks at value 0 wdi sini the 0xFF filtape file peaks at value 255).

Lihat lainnya: Film Supernova Ksatria Putri Bintang Jatuh (2014), Supernova (2014)

Some repairs can be ‘batched’: JPEG header transplantation and extrmerencanakan of jenuh resolution JPEGs from corrupt RAW photos. If rusak extends into actual image data umat ​​manusia intervention is required.